Terms and conditions of the Promotion “-70% on skirt for purchases over 100 £” at Lou store.

1. General Provisions

1. The organizer of the promotion “-70% on Skirt with Purchases Over 100 £” (hereinafter: “Promotion”) is Lou Sp. z o.o., with its registered office in Leszno, ul. Usługowa 5, 64-100 Leszno, entered into the National Court Register under number KRS 0001039749, NIP 6972311618, REGON 302689485 (hereinafter: “Organizer”).
2. The Promotion is conducted in the online store at https://lou.uk/ (hereinafter: “Store”).
3. The Promotion runs from September 9, 2024, to September 15, 2024, until 23:59 Polish time or until the products covered by the Promotion are sold out.

2. Conditions for Participation in the Promotion

1. The Promotion is addressed to all Store customers (hereinafter: “Customers”) who, during the Promotion period, make a purchase in a single order with a minimum amount of 100 £ gross (in words: five hundred zlotys) in the Store.
2. Under the Promotion, a Customer who meets the condition specified in item 1 above, is entitled to purchase one selected skirt from the Store’s offer with a 70% discount off the regular price.
3. The discount is automatically applied after adding the selected skirt to the cart and meeting the minimum order value condition.
4. The Promotion cannot be combined with other promotions, discounts, or discount codes offered by the Organizer, unless the rules of a specific promotion state otherwise.
5. For every additional 100 £ gross spent in a single order, the Customer is entitled to purchase another skirt with a 70% discount (e.g., with a 200 £ purchase, two discounted skirts are available, and with a 300 £ purchase – three discounted skirts).

3. Returns of Products Purchased under the Promotion

1. The Customer has the right to withdraw from the purchase agreement in accordance with applicable legal provisions, including in particular the Act of May 30, 2014, on Consumer Rights.
2. In case of withdrawal from the purchase agreement for products purchased under the Promotion, the return is only possible if the Customer returns all products covered by the order, including the skirt purchased with a 70% discount.
3. If the Customer returns the order but does not return the skirt purchased with the discount, the Organizer has the right to refuse to accept the return or refund an amount reduced by the value of the discount granted on the skirt.
4. Returns are only accepted for products that are unused, in their original, undamaged condition, with all tags, in their original packaging, and with proof of purchase.

4. Complaints

1. Customers have the right to submit complaints regarding the Promotion by email to: contact@lou.uk or by mail to the Organizer’s registered address.
2. Complaints will be processed by the Organizer within 14 business days from the date of receipt of the complaint.
3. The Customer will be informed of the Organizer’s decision regarding the complaint via the same channel through which the complaint was submitted.

5. Final Provisions

1. The Organizer reserves the right to change these Terms and Conditions during the Promotion, but such changes cannot affect the rights acquired by Customers.
2. In matters not regulated by these Terms and Conditions, applicable Polish law provisions shall apply, in particular the Civil Code and the Act on Consumer Rights.
3. The Promotion Terms and Conditions are available on the Store’s website throughout the Promotion period.